WELCOME TO
CTRL-ALT-DELIVER
PODCAST!

Join Jeni and Nick as
they explore
exciting new projects with Tenassia.

Listen here

Podcast Interaction Hub

Explore our projects, connect with hosts, and engage with the Ctrl-Alt-Deliver community.

A neatly arranged workspace features a Bluetooth keyboard, a smartphone displaying a podcast app with an episode titled 'DeFi: Is Trustless More Trustworthy?', a pair of wireless earbuds in their case, a pink notebook, and a gold pen on a beige surface.

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Be Our Guest

Have a story worth sharing? Jeni and Nick Clift invite MSP owners, leaders, and experts to join the conversation.
Your experiences — the wins, the struggles, the lessons — could inspire and guide others in the community.

Listen and Learn

Dive into real-world stories and lessons from MSP leaders, service managers, and industry experts on the Ctrl-Alt-Deliver: MSP Service Delivery Mastery podcast.
Each episode is practical, candid, and designed to help you master the art of service delivery without burning out.

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WELCOME!

Welcome to the Ctrl-Alt-Deliver Podcast, where we, Jeni and Nick Clift, bring more than 40 years of business and MSP leadership experience into every conversation.

Each episode dives into real-world lessons from Managed Service Providers, explores new projects, breaks down what’s working (and what isn’t), and connects with leaders like you to help MSPs move from overwhelmed to unstoppable.

Why Ctrl-Alt-Deliver?

Ctrl-Alt-Deliver isn’t just a podcast—it’s a mindset shift for MSP leaders.

It’s the moment you stop reacting to tickets, escalations, and day-to-day chaos—and start intentionally leading your Managed Service Provider business. It’s about interrupting the cycle of overwhelm, rewiring how you think about service delivery, and reclaiming your role not just as an operator, but as a strategic MSP leader with vision.

The name is playful, but the purpose is real.

Ctrl – Take control of your MSP’s direction. Not by adding more to your workload, but by focusing on the service delivery systems, processes, and leadership behaviours that actually move the business forward.

Alt – Consider better alternatives. What if growth didn’t require burnout? What if your service desk could run with clarity instead of chaos? What if you could scale without sacrificing your wellbeing or your team’s?

Deliver – Show up with intention. Lead better. Build a stronger, more resilient MSP. And finally deliver—on your potential, your client promises, your operational excellence, and the purpose behind every service you provide.